Aw, it’s a Virus!

Sad manThings like antiviruses do tend to become overprotective sometimes. And that may be a great threat to many small businesses that are doing their best to stay in flow with their developed software. The smallest damage is that is causes your users to experience discomfort and gives them a feeling of insecurity, which is terrible for business. But let us get deeper into the subject matter.

Anything you may have developed to, let’s say, recover a password may be potentially used by a hacker in theory. Most Antivirus providers do not wish to take that risk and simply mark any software of that king as a Virus or a Trojan. Or Riskware or Security threat at the best. Although many users are not considering the word Riskware written with big red letters on a warning sign as something less that a virus that has the potential of destroying mankind at the very least. Can things even get any worse?

Why is it only a Small Business Problem?

Mostly antivirus developers are quite aware that big software corporations like Microsoft or Google have lots of lawyers with sharp teeth and they will not appreciate if somebody is calling their software a virus. And ‘smart’ antivirus providers are simply protecting themselves as, you pretty much may be sure that an official app from Google is in no way malicious. The same may not be said by any small software developing company without a world-known name.

Why is this issue difficult to manage?

It is an issue that is seemingly easy to manage as you may always contact the company providing the antivirus and reason with them as you are getting lots of negative feedback from users because of their ‘false positive’ virus alerts. But this is easier said than done. Why?

  • You are developing software a user will be installing on his device. You do not know which antivirus does the user already have and there are hundreds of companies providing security software. It will just take too many resources and time to contact them all and, furthermore, convince (!) them your software is secure.
  • Have you ever visited a website of any antivirus? There is this huge ‘buy me, please’ button everywhere without any trace of a place you may report your issue. Well one will be able of finding it after spending some time with the site map, but, in the end, most of such features are available only to those who have purchased their antivirus software.
  • And even if you will manage to contact them it’s 99% chance you will not be supported with nothing more than an automatic update. Or there will be a fix in the next antivirus release that won’t last too long as well.

Despite the situation is bad, so far not much may be done to avoid it. Unfortunately.