Being a manager or a business proprietor and thinking about outsourcing of any nature, you must remember and consider the risks involved with such decision. Knowledge on how to go around certain more spread pitfalls involved would be a valuable asset and a great tool in anyone’s arsenal while outsourcing.
We have selected a list of best practices to assist you evade flaws related with outsourcing and help you to ensure that thing are running smoothly. Tips described below most definitely will save your efforts, time and money, protecting you and your business from painful upsets.
“To Be or Not To Be”
IT Outsourcing is a big step for any entrepreneur or business, and the question of which area to outsource is topical. Do not let go competitive advantages of your company by losing control of the unique aspects that define your company. Do not outsource at all if you happen to be a leader in your area of work, but in case outsourcing is a necessity remember not to change or transform parts of your business by which you are being recognized and appreciated for. When outsourcing is directly affects customers, it is better some times to avoid outsourcing at all. It is a risky venture for small and medium size businesses, although there are big firms that can afford to hire vendors for their sales or customer services and they doing quite well in it. It is a reasonable decision to outsource when a certain area of your business outgrows your resources and available personnel. Outsourcing such parts of your business will definitely reduce stress and increase probability that your company will meet customer needs and demands.
Own Your Website
One of the most common and disastrous mistakes is letting your supplier to control your domain. Your site simply can be shut down for various reasons if someone from a side registers or owns your domain name. Always make sure to register as the domain owner and avoid sharing registry information with a programmer.
Select the Right Vendor
It is time consuming procedure when selecting workers that will suit best your needs. Try to resist urgency and hire the first vendor you contact. Take time and compare all the strengths and weaknesses, take under consideration pros and cons of the candidate companies. While shopping for outsourcing providers choose the one that specializes specifically on what you desire, it is ideal when their strong sides lines up with your demands.
Always take into account following aspects: quality assurance policy, quality of product and pricing, how consistent candidate’s improvements during its life time, how well they are established on the market, their experience, flexibility, demographics, laws, cultural barriers etc. It is a good practice when looking for a help to consider feedback and reviews of possible contractors. It is probably worth hiring a little more expensive company with a better feedback.
Controlling Outsourced Areas of Business
It is an essential practice to control the components of business that are being outsourced. It is best to have separate staff that will keep in touch and watch over the elements that undergo outsourcing process. Selected managers must be skilled professionals that have a complete understanding of businesses corporate goals to monitor areas that are being outsourced in order to be on top of things.
Be Clear and Keep Transparency
In most of the situations when outsourcing, there is not much face to face connection. Keep your communication lines with a vendor open, be specific and detailed, so that your objectives and expectations were clear to the contractor and outsourcing process was successful. Create a scale to judge components that are vital to your project and consistently track them down.
Although, keeping a clear connection with those you are employing can be quite tricky. Telephone bonds is a common and useful communication tool, however it is not the most efficient. Crucial, in this situation would be written intercourse. All of the important information must always be expressed in a written manner.
After all is being said, it is important to make up all the distant work by setting periodical meetings with an employee. Such, weekly or monthly meetings will ensure you that the process is in line, that there are no delays or any sort of misunderstandings.