Quality Assurance Services For an eCommerce Store

Challenge

Shortly before requesting the help of our QA department, the client transferred the code to a new environment, so our ultimate goal was to make sure that the updated solution works as flawlessly as it did before the transfer. Specifically, our team had to do the following:

• Check the UI to determine how enjoyable the user experience is;
• Go through the complete customer journey, from selecting the product to finalizing the order;
• Test the payment functionality with different user scenarios;
• Investigate the way the product works on different platforms (web and mobile).

Moreover, the client reported some search engine optimization-related issues and asked us to perform an SEO audit.

The peculiarity of this project was the initial involvement of several contact points from the customer’s side, including the key stakeholders and specialists from their outsourced development team. QArea team has successfully overcome this challenge by using the best project management practices in our work and keeping quick and transparent communication with the client.

With a clear understanding of what needed to be done, we set out to work on the project.

Solutions

To complete the project and deliver everything expected of us, we did the following:

• Created a checklist for comprehensive testing.
• Wrote test cases for every possible user scenario in close collaboration with the stakeholders.
• Performed several types of testing, including UI/UX, functional, and exploratory, to test all the aspects of the product, even less obvious ones.
• To verify the correct operation of the website on various platforms, we used several different Windows and iOS devices for testing.
• Performed regression testing after bug fixes to make sure that the product was not impacted negatively by the code changes.
• Ran multiple tests with a scanner tool to find SEO-related flaws and possible areas of improvement on the website.