Cutting Critical Bugs in Production to Zero for a Charity Platform

Challenge

Despite being live for several years, the client’s mobile apps faced growing QA challenges. A small internal QA team was stretched thin, fragmented processes slowed releases, and insufficient documentation blocked automation. The distributed development environment further complicated collaboration, leading to inefficiencies and an increased risk of critical bugs reaching production.

Key challenges:

• Unstructured release testing lacking transparency and repeatability.
• Minimal internal QA resources balancing support and testing tasks.
• Disconnected workflows across time zones and distributed teams.
• Outdated test documentation limiting test coverage and automation.
• Low visibility into edge-case and payment error scenarios.
• Inconsistent app performance across diverse Android and iOS devices.
• Manual testing bottlenecks restricting QA scalability.

Solutions

We embedded a dedicated team of manual testers who took full ownership of mobile release testing, bringing structure, transparency, and flexibility to QA processes. Our team rebuilt test documentation, aligned distributed teams, and implemented workflows that replaced ad-hoc practices with reliable, repeatable release cycles.

By adjusting our work schedules, we ensured smooth real-time collaboration during critical phases while enabling near-continuous testing coverage across time zones. Proactive participation in process discussions and proposing QA improvements allowed us to contribute beyond routine testing tasks.

Key activities:

• Establishing stable, repeatable release QA workflows.
• Rebuilding and expanding test documentation for automation readiness.
• Thoroughly testing critical payment error scenarios.
• Synchronizing QA efforts across distributed teams.
• Employing time zone differences for near round-the-clock testing.
• Adjusting work hours for real-time collaboration during releases.
• Driving process improvements and QA best practices.
• Scaling QA efforts without expanding in-house resources.