- SolutionsTesting
- Technologies
Android SDK, Postman, XCode
- Country United States
Challenge
Our customer is an American radio streaming service that delivers radio station feeds and podcasts to over 75 million monthly active users. With over 100k radio stations and 4m podcasts, this service is one of the largest in the world. The application is available as a web app, mobile app, desktop client, and in-vehicle infotainment devices.
Our team was tasked with providing testing and QA services to ensure that the application maintains its quality with a faster release cycle.
The main idea and the biggest challenge of the project was to expand the audience of the streaming service so that more people can get access to interesting and engaging content. Moreover, our team came on board when the product was already well-known in the market and highly regarded by the users, so we had to not only maintain the quality of the app at the level they’ve come to expect, but also further improve the user experience to strengthen customer loyalty.
Project Duration
8+ years
Team Composition
Testing & QA – 20
Team lead -1
Solutions
Our team quickly figured out the existing state of QA within the project and saw what could be improved. We started to provide quality assurance and testing services to our customer right away and were always ready to scale the team up to match the growing scope of responsibilities.
Over the course of the project we have engaged in over 15 types of testing including the following:
- Accessibility Testing (VoiceOver, iOS)
- Sanity Testing
- Smoke Testing
- Compatibility Testing
- Backward Compatibility Testing
- Functional Testing
- Integration Testing
- Localization Testing
- Regression Testing
- User Interface Testing
We chose TestRail to monitor the testing efforts and organize the work of the QA department in the best possible way. We also used Jira to simplify workflow management, complete tasks easily at all stages of the project, and consolidate the efforts of the subteams working on the web, platform, and mobile aspects of the solution.
Moreover, we used testing automation to increase testing coverage and use our manual testing resources wisely. With the help of the Java programming language and Selenium, we automated 1200+ test cases that are run daily.
Our team used Slack to ensure smooth communication with our client. Our methodology framework of choice was Scrum, which helped us achieve a steady release cycle and increase the quality of the deliverables. The QA team has built an effective working relationship with the development team, allowing everyone to stay updated about the progress of the project and necessary improvements.
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Results
Our team continues to provide testing and QA services to the client. Having worked with the client for 8+ years, the project’s dedicated team has expanded to over 20 testers with a dedicated project manager.
We helped to ensure that the client’s service works as designed and delivers an exceptional experience to the users. Throughout our run as the only testing team working on the project, the application has been featured in Apple’s presentations as a noteworthy media product several times. As the service is being constantly improved, we continue to work on the project and contribute to the development of the streaming service industry.
87%
Satisfaction rate
57%
Conversion of mobile app
7%
Bounce rate decrease
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In-depth familiarity and practical experience with key technologies are one of the cornerstones of successful software development and QA. But it also takes specific knowledge of the industry to develop a solution that meets the expectations of the stakeholders and propels its owner to success.
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